Shipping policy
SHIPPING POLICY
Effective Date: June 3, 2026
Business Name: House of Moissanite
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Custom or modified products (including moissanite bezel watches) may require additional processing time depending on order volume and complexity.
Shipping Times
Estimated shipping times after processing:
• United States: 3–7 business days
• International: 7–21 business days (varies by destination and customs processing)
Please note that delivery times are estimates and may vary due to carrier delays, holidays, or customs inspections.
Shipping Methods
We use reliable third-party shipping carriers to ensure safe and timely delivery. Tracking information will be provided once your order has been shipped.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear in the carrier system.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
Lost or Delayed Packages
House of Moissanite is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or incorrect shipping addresses provided by the customer. If a package is lost in transit, we will assist you in filing a claim with the carrier.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses provided by the customer may not be eligible for replacement or refund.
Contact Information
If you have any questions about shipping, please contact us:
House of Moissanite
Email: houseofmoissanite@gmail.com
Phone: (678) 572-7261
© 2026 House of Moissanite. All Rights Reserved.